FAQ

Where are you located?


We are proudly based in Berryville, Arkansas, where all orders are processed and shipped from.

Do you ship internationally?

At this time, we only ship within the United States. We hope to offer international shipping in the future.

How long does shipping take?

Orders are processed within 2–4 business days.

Once shipped, delivery typically takes 7–10 business days, depending on your location.

How do I track my order?

Once your order ships, you will receive an email with a tracking link so you can follow your package every step of the way.

What payment methods do you accept?

We accept most major payment methods, including:

  • Credit & debit cards
  • PayPal (if applicable)
  • Shop Pay / Apple Pay / Google Pay (depending on your store setup)

If you’d like to list specific methods, I can customize this section.

What is your return policy?

You may request a return within 30 days of delivery.

Items must be unworn, unwashed, and have original tags attached.

Accessories, sale items, and gift cards are final sale.

Customers are responsible for return shipping costs.

How do I start a return?

Email us at hello@goldenhourboutiquear.com with:

  • Your order number
  • The item(s) you want to return
  • The reason for return

We will guide you from there!

Where do I send my return?

Golden Hour Boutique AR
207 Trinnen Lane
Berryville, AR 72616

Do you offer exchanges?

Yes! If you’d like to exchange an item (for size, color, or a different product), simply email us. Exchanges follow the same requirements as returns.

What if my item arrives damaged or incorrect?

We’re so sorry! Please contact us within 48 hours of delivery with photos of the issue, and we’ll make it right.

Can I cancel or change my order?

Orders can only be changed or canceled before they are processed.

If you need to make a change, contact us as soon as possible at hello@goldenhourboutiquear.com

Do you restock sold-out items?

Many items are restocked based on demand, while others are limited release.

If you want updates, sign up for restock notifications or email us!

Are your products true to size?

Most items run true to size, but fit may vary by style.

We recommend checking our size guide or emailing us if you're unsure.

How can I contact customer support?

You can reach us anytime at hello@goldenhourboutiquear.com

We aim to respond within 24–48 hours.